IB
Job Description
Introduction
At IBM Finance & Operations, we serve as the foundation for IBM’s transformation—advancing efficiency, transparency, and smarter decision-making throughout the organization. Our teams deliver the insight and operational rigor that shape strategy, strengthen financial performance, and allow IBM to fund innovation and growth. In Finance & Operations, you combine analytical capability with teamwork, collaboration, and ongoing curiosity. You’ll work alongside colleagues across departments, time zones, and geographies, applying data, technology, and process excellence to build solutions that enhance performance and create measurable outcomes. IBM supports continuous learning, career growth, and a workplace culture that welcomes diverse viewpoints. Join a global organization that helps drive IBM forward—and build your own career in a fast-moving, evolving environment.
Your Role And Responsibilities
As a Procurement Operations Specialist, you will support procurement applications and processes, along with accounts payable help requests. You will act as a single point of contact for global procurement professionals and suppliers. The position demands solid knowledge of IBM tools and processes, as well as an understanding of the organizational structure of global procurement.
Your Primary Responsibilities Will Include
Bachelor's Degree
Required Technical And Professional Expertise
At IBM Finance & Operations, we serve as the foundation for IBM’s transformation—advancing efficiency, transparency, and smarter decision-making throughout the organization. Our teams deliver the insight and operational rigor that shape strategy, strengthen financial performance, and allow IBM to fund innovation and growth. In Finance & Operations, you combine analytical capability with teamwork, collaboration, and ongoing curiosity. You’ll work alongside colleagues across departments, time zones, and geographies, applying data, technology, and process excellence to build solutions that enhance performance and create measurable outcomes. IBM supports continuous learning, career growth, and a workplace culture that welcomes diverse viewpoints. Join a global organization that helps drive IBM forward—and build your own career in a fast-moving, evolving environment.
Your Role And Responsibilities
As a Procurement Operations Specialist, you will support procurement applications and processes, along with accounts payable help requests. You will act as a single point of contact for global procurement professionals and suppliers. The position demands solid knowledge of IBM tools and processes, as well as an understanding of the organizational structure of global procurement.
Your Primary Responsibilities Will Include
- Provide Call Center Support: Handle incoming calls and emails, addressing help requests from IBM internal clients and suppliers while maintaining high standards for professional call handling.
- Resolve Problems and Answer Questions: Identify the root cause of system inquiries, provide solutions or escalate to a Level 2 contact, and record issues and resolutions in a call log.
- Utilize Knowledge Database: Use the knowledge database to guide responses to customer questions and apply expertise in supported procurement applications to resolve issues.
- Document and Track Issues: Log every help request in a call log, ensuring accurate contact details and complete problem documentation.
- Provide Regular Feedback: Follow up with clients regarding ticket status, delivering timely updates and resolution information.
Bachelor's Degree
Required Technical And Professional Expertise
- Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
- Understanding of Organizational Structure: Knowledge of the organizational structure of global procurement, including roles and responsibilities.
- Experience Working with Call Centers: Exposure to call center operations, including professional call handling skills and protocols.
- Basic Problem-Solving Skills: Ability to identify the root cause of system inquiries and document problems and resolutions.
- Familiarity with Knowledge Databases: Exposure to knowledge databases and their use in resolving client questions.
- Designated Language Skills: Proficiency in designated language(s) to effectively communicate with global procurement professionals and suppliers.
- Software Specific Skills: Familiarity with software applications such as Excel to support procurement operations and data analysis.
- Coaching and Client Requirements: Knowledge of internal clients' requirements and coaching skills to deliver personalized support and guidance.
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