Operations Buyer

Introduction

At IBM Finance & Operations, we serve as the foundation for IBM’s transformation—driving efficiency, transparency, and smarter decision-making throughout the business. Our teams deliver the insight and rigor that shape strategy, protect financial strength, and help IBM invest in innovation and growth. In Finance & Operations, you’ll blend analytical ability with teamwork and a mindset of continuous curiosity. You’ll collaborate with colleagues across functions and geographies, using data, technology, and process excellence to develop solutions that strengthen performance and create measurable business impact. IBM supports continuous learning, career growth, and a culture that respects and values diverse perspectives. Join a global organization that keeps IBM moving ahead, while helping you build your own future in a fast-changing environment.

Your Role And Responsibilities

As a Procurement Operations Specialist, you will provide support for procurement applications and procurement-related processes, as well as assist with accounts payable help requests. This position acts as a single point of contact for procurement professionals worldwide and for suppliers, helping ensure both the procurement organization and the client organization receive strong day-to-day support.

Your Primary Responsibilities Will Include

• Provide Call Center Support: Handle incoming calls and emails, delivering high-quality assistance and resolving client questions related to procurement tools and processes. Receive and document clear, accurate help requests from IBM internal clients and suppliers.
• Resolve Problems and Escalate: Collect relevant problem details, produce problem reports, and escalate to the appropriate Level 2 contact when required. Keep clients updated by providing regular status feedback on their tickets.
• Maintain Accurate Records: Log every help request by creating a call log, ensuring accurate contact details are captured and that problems or questions are documented correctly.
• Utilize Knowledge Database: Use the knowledge database to guide responses to client questions, applying your understanding of supported procurement applications to resolve issues.
• Deliver High-Quality Service: Maintain courteous and empathetic communication with clients, using professional call-handling skills and meeting high-quality service expectations.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
• Experience Working with Call Centers: Knowledge of professional call handling skills, including clear communication, problem determination, and conflict resolution.
• Knowledge of Organizational Structure: An understanding of the organizational structure of global procurement and how it connects with internal clients and suppliers.
• Familiarity with Problem-Solving: Exposure to problem-solving approaches, including collecting relevant information, creating problem reports, and escalating issues to more advanced contacts.
• Basic Software Skills: Familiarity with software applications such as Excel, and the ability to use knowledge databases effectively for guidance.
  
  

Preferred Technical And Professional Experience

• Designated Language Skills: Proficiency in additional languages may be beneficial for communicating effectively with global clients and suppliers.
• Software Specific Skills: Experience with software applications beyond Excel, such as other Microsoft Office tools, may be advantageous for using knowledge databases and responding to client queries.
• Procurement Application Knowledge: A deeper understanding of the supported procurement applications and their functionality may improve problem-solving and the overall quality of client support.