Oracle Field Service Cloud/Digital Customer Service Consultant

Job Overview:

• We are in search of a seasoned and driven Oracle Field Service Cloud (OFSC) or Digital Customer Service Specialist to become a vital member of our innovative team.
• This position demands an in-depth comprehension of OFSC functionalities, technical capabilities, and integration methodologies.
• The perfect candidate will possess a blend of technical and functional expertise, capable of spearheading intricate implementations, enhancing field service operations, and facilitating digital transformation for our clients.

Primary Duties:

• Analyze and interpret complex client business needs related to field service operations, converting them into effective and scalable OFSC or DCS solutions.
• Design technical frameworks and architectural plans for OFSC deployments, ensuring they align with industry standards and Oracle's product vision.
• Perform fit-gap analyses to pinpoint discrepancies between existing processes and OFSC features, recommending viable solutions and alternatives.
• Offer strategic advice and insights to clients on utilizing OFSC to enhance operational efficiency, manage costs, and improve customer experience.
• Define and document prospective processes to ensure comprehensive understanding and adoption amongst stakeholders.

Technical Qualifications:

• 2 to 5 years of practical experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC).
• Thorough knowledge of Oracle Field Service Cloud architecture, data models, and customization options.
• Proven proficiency in Oracle Field Service Cloud solutions for optimizing scheduling, routing, capacity planning, work order management, and mobile workforce management.
• Extensive experience in configuring OFSC application components, including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays.
• Experience with the OFSC Mobile Plug-in Framework is a considerable advantage.
• Familiarity with customizing OFSC via the plug-in framework to enhance functionality and meet specific business requirements, such as capturing time and expenses.

Additional Duties:

• Ability to devise value-adding strategies and models that empower clients to innovate, drive growth, and enhance business profitability.
• Strong understanding of software configuration management systems.
• Awareness of emerging technologies and industry trends.
• Effective logical reasoning and problem-solving skills, coupled with a collaborative mindset.
• Comprehension of financial processes for diverse types of projects and various pricing models available.
• Capability to evaluate current processes, identify areas for improvement, and propose technological solutions.
• Knowledge of one or two industry domains.
• Client interfacing abilities.
• Experience in project and team management.

Preferred Expertise:

Technology->Enterprise Application - CRM->Oracle Field Service Cloud->Oracle Field Service Cloud