Network Engineer

Position Summary

The Network Engineer plays a crucial role in maintaining the reliability, security, and seamless operation of IT systems hosted in both on-premises data centers and the Government Commercial Cloud (GCC). This position encompasses various aspects of infrastructure operations, incident resolution, maintenance, cloud assistance, vendor relations, and budget oversight.

Key Responsibilities

• Deliver network support for systems operating in on-prem data centers and Government Commercial Cloud (GCC, AWS), ensuring continuous operation 24/7.
• Guarantee optimal network functionality, troubleshooting incidents, resolving technical challenges, providing technical assistance, and ensuring minimal downtime to support business continuity.
• Uphold high standards of network availability, security, and compliance with government IT policies and regulations.
• Oversee ongoing maintenance, technology upgrades, firmware updates, and security patches for network equipment (e.g., firewalls, load balancers, switches, wireless controllers, etc.) in both on-prem data centers and GCC, aiming for zero-downtime deployments whenever feasible.
• Assist with office renovations and relocations, including the setup of new offices with LAN, WAN, wireless Internet broadband, and cabling works.
• Collaborate with cross-functional teams, vendors, and external service providers to resolve technical problems and fulfill service level agreements (SLAs).
• Create status and progress reports, sharing insights with stakeholders and senior management.
• Recognize and implement process automation initiatives to diminish manual tasks, reduce human error, and enhance system reliability.
• Maintain operational documentation and standard operating procedures (SOPs), including deployment protocols, production support runbooks, and incident response guidelines.
• Manage project budgeting, billing, cost tracking, and cost recovery efforts.
• Address and resolve daily IT issues related to network, applications, infrastructure, and security to ensure smooth operations.
• Conduct routine and ad-hoc operational administration, including logistics and maintenance coordination.
• Facilitate the rollout of new IT infrastructure components and application deployments, ensuring a smooth transition to operational status.
• Perform additional ad-hoc duties as necessary to guarantee efficient and uninterrupted operations.

Qualifications

• A Bachelor's degree in IT, Computer Science, or a related discipline, or equivalent relevant work experience.

• 4-6 years of pertinent experience in designing, deploying, and managing enterprise-level IT infrastructure for network services (both wired and wireless).

• Strong technical knowledge in network technologies as the primary focus, along with familiarity in supporting technologies such as infrastructure security.

• Hands-on experience in supporting IT infrastructure, including network, servers, and Windows/Linux operating systems, structured cabling, and cloud operations (GCC, AWS).

• Extensive troubleshooting experience in resolving network, application, infrastructure, and security-related issues, preferably within a Singapore government context.

• Understanding of enterprise IT governance frameworks and the integration of digital services in large-scale or regulated settings.

• Relevant professional certifications such as CCNA, CCNP, ITIL, AWS Essentials, or AWS Solutions Architect are a plus.

• Ability to work autonomously with minimal oversight, as well as collaboratively within cross-functional teams and with stakeholders at various levels.

• Strong analytical and problem-solving capabilities, with an aptitude for prioritizing tasks and managing multiple workstreams effectively in a dynamic environment.