M365 Business Analyst

*ROLE =*M365 Business Analyst –* 

Job Description*

Position Summary

The M365 Business Analyst acts as a key bridge between business stakeholders and technical teams, responsible for analyzing, designing, and improving solutions across the Microsoft 365 environment.

*Key Responsibilities*

Business Analysis & Requirements Gathering

Partner with business units to assess existing processes, workflows, pain points, and opportunities for enhancement.

Convert business requirements into detailed functional specifications for M365 solutions.

Lead workshops, interviews, and discovery sessions with stakeholders.

Rank and validate requirements, ensuring they align with organizational objectives.

Solution Design & Implementation

Design, document, and maintain M365-based solutions such as SharePoint site structures, Teams frameworks, workflow automation, and related capabilities.

Assist with the configuration and deployment of M365 tools in coordination with IT and development teams.

Verify that delivered solutions adhere to governance, security, and compliance best practices.

User Adoption & Change Management

Develop user guides, training plans, and documentation for new or enhanced solutions.

Deliver end-user training and provide continued support.

Collaborate with the Change Management team to define rollout and messaging strategies.

Promote the adoption of collaboration tools while reinforcing best practices.

Support management of M365 governance policies, lifecycle management, and data quality.

Track platform usage trends and suggest improvements to enhance performance and adoption.

*Required Skills & Qualifications*

Bachelor's degree in Business, Information Systems, Computer Science, or equivalent experience.

5+ years of experience as a Business Analyst or similar role, preferably with a focus on Microsoft 365.

Strong working knowledge of M365 applications, including SharePoint Online, Teams, OneDrive, Exchange Online, etc.

Excellent analytical, problem-solving, and documentation skills.

Strong communication and stakeholder-management capabilities.

Experience conducting process analysis, workflow modeling, and business process improvement.