M365 Business Analyst

Key Responsibilities

Requirements Gathering & Analysis

Identify, document, and translate business needs into user stories that include precise acceptance criteria.

Lead workshops and discovery sessions to articulate use cases and identify productivity gaps.

Solution Design & Implementation

Work in partnership with technical teams to devise M365-centric solutions that align with organizational objectives.

Utilize Power Platform and automation technologies to enhance workflow efficiency.

Stakeholder Engagement

Serve as the intermediary between business users, IT departments, and development teams.

Present solution ideas and business cases to executive leadership.

Testing & Validation

Organize and oversee User Acceptance Testing (UAT) to confirm solution readiness.

Governance & Compliance

Ensure that solutions adhere to security, compliance, and governance regulations.

Training & Adoption

Create training materials and establish best practices to promote effective utilization of M365 tools.

Continuous Improvement

Remain informed on M365 developments and spearhead proof-of-concept projects.

Required Skills & Experience

Experience: A minimum of 5 years as a Business Analyst, ideally within the scope of enterprise-level digital transformation.

Technical Knowledge: Demonstrated expertise with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook) and Power Platform.

Methodologies: Robust comprehension of BAU and Project initiatives, with experience in Service Now tools.

Frameworks: Familiarity with ITIL processes pertaining to incident, request, and change management.

Soft Skills: Exceptional communication, stakeholder engagement, and documentation abilities.