ServiceNow Senior Specialist l KL & Penang

Overview

Oversee the core functionalities of the ServiceNow platform, including IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and the Configuration Management Database (CMDB), to guarantee its dependable and efficient performance.

Key Responsibilities

• Administer and enhance standardized ServiceNow processes to meet demand,
• ensuring processes are efficient and streamlined.
• Identify and resolve technical issues and defects related to ServiceNow functionalities.
• Work collaboratively with cross-functional teams to integrate ServiceNow with various business systems and applications, utilizing REST API technology.
• Support and mentor junior ServiceNow Support Operators.
• Develop and maintain comprehensive technical documentation.
• Ensure operational stability by ensuring adherence to processes and executing daily checks, including monitoring scheduled jobs and performing troubleshooting and restarts as necessary.

Education: Relevant professional training or qualifications in IT or computer studies.

Required Skills and Qualifications

• Over 2 years of ServiceNow experience as a developer, business expert, or in a similar capacity.
• Strong understanding of ServiceNow architecture, principles, and processes.
• Expertise in ServiceNow configuration, including workflows, business rules, UI policies, and scripting.
• Experience setting up ServiceNow Discovery and MID Server.
• Practical experience with ServiceNow integrations via REST API.
• Familiarity with the Automated Test Framework (ATF) and deployment methodologies.
• Knowledge of ITIL processes.
• Solid understanding of general IT infrastructure landscapes and related technologies.
• Experience with Atlassian tools such as JIRA, Bitbucket, and Confluence.
• Able to thrive in an agile working environment.
• Strong problem-solving abilities, along with effective communication and interpersonal skills.
• Logical and analytical thinking capabilities.
• All aforementioned qualifications are mandatory.

Work Arrangement:

• Available during EMEA hours (3pm – 12am).
• On-call support may be required only for senior positions.