Team Head, Market Operations and Loan Administration (New York)

Job Overview

• Overseeing a team focused on Loan Administration and Payments.
• Facilitating internal assessments to ensure that controls and procedures are current and fully compliant with both internal policies and external regulatory standards.
• Responsible for ensuring the timely completion of all regional regulatory reports in compliance with applicable regulations and adherence to reporting policies.
• Guaranteeing that processing is executed in a timely, accurate, and efficient manner within authorized limits.
• Managing daily operations to ensure effective distribution of transactions and workloads among team members, thereby meeting productivity benchmarks.
• Possessing comprehensive knowledge of Loan Administration and Payment processes.
• Maintaining a thorough and updated understanding of Loan Administration and Payments, including applicable regulations, industry standards, internal bank policies, and the broader regulatory landscape.
• Providing guidance, motivation, and development opportunities for team members.
• Ensuring that Key Performance Indicators (KPIs) are monitored and aligned with expectations, delivering high-quality services to business partners while adhering to SLAs and TATs, and maintaining operational efficiency, accuracy standards, productivity levels, and effective people management.
• Regularly assessing team and individual performance in collaboration with the Head of Department against established objectives, developing strategies, and offering appropriate support and motivation to staff to achieve goals.
• Assisting Management in mitigating operational risks within the respective teams to minimize exposure.
• Initiating and optimizing processes related to controls, productivity, and service enhancements.
• Identifying and addressing technical business issues in collaboration with the system support team, escalating to the Team Head when senior intervention is necessary.
• Providing clear instructions to team members.
• Monitoring, tracking, and evaluating transaction volumes, key controls, and functional checks, offering daily, weekly, and monthly analyses to the Team Head or other relevant units.
• Ensuring that staff possess the necessary knowledge, skills, and tools to achieve the required level of competency for effective task execution.
• Engaging in system testing to support global strategies and fulfill business requirements as necessary.
• Assisting the Department Head and Management in all initiatives aimed at enhancing the organization.
• Carrying out additional duties as assigned periodically.
• Ensuring that team performance remains within departmental targets and acceptable levels.
• Continuously monitoring and evaluating transaction volumes, key controls, and functional checks, providing necessary analyses to the Team Head or relevant units.
• Confirming that staff are equipped with adequate resources, knowledge, skills, and tools for their daily tasks.
• Participating in system testing to support the implementation of global strategies and fulfill business needs as required.
• Supporting the Department Head and management in all initiatives for organizational improvement.
• Performing other duties as may be assigned from time to time.
• Ensuring that team performance aligns with departmental target ranges and acceptable levels.

Key Responsibilities

Key Performance Indicators (KPIs) include:

• Productivity metrics (volume, efficiency rate, accuracy rate, customer service standards, etc.).
• Management of operational risks (errors, losses, lapses in policy and procedures, etc.).
• People management (talent development, succession planning, resource management, and employee welfare).
• Process enhancements and initiatives with measurable return on investment (ROI).

EDUCATIONAL REQUIREMENTS:

University degree, diploma, or equivalent tertiary education.

Required Skills and Qualifications

• Ability to take full ownership of tasks while demonstrating a mature and confident demeanor with all stakeholders.
• Experience in managing people and fostering career development.
• A minimum of 5-10 years of experience in Loan Administration and team management or coordination.
• Familiarity with business principles, operating guidelines, and standard regulatory rules.
• Understanding of Compliance, Sanction, and Regulatory policies.
• Strong analytical and critical thinking abilities.

ADDITIONAL QUALIFICATIONS:

• Experience in various operational functions, including pre-trade management, trade processing, loan administration, securities services, settlement, and project management.
• Excellent written and verbal communication skills.
• Proficiency in Business Intelligence Tools.
• Advanced knowledge of Market Operations and the Securities environment is preferred.
• Willingness to work flexible hours if necessary.
• Openness to learning new skills and concepts.
• Familiarity with Loan IQ system, Summit, Oracle OBI, MS Office Suite, Easy Match, IMS, jGPS, Phoenix, Broadridge, and Fedwire.

PERSONAL ATTRIBUTES:

• Maintain a positive attitude.
• Demonstrate passion for the role, self-drive, strong work ethic, and a collaborative spirit.
• Ability to work under pressure while managing multiple priorities and leading a team.
• Strong interpersonal and communication skills.
• Detail-oriented and meticulous.
• Foster a fair working environment.

*Only candidates selected for further consideration will be contacted.*