IT Infrastructure Engineer

Location: Dover

Position Summary

A versatile technology executive responsible for steering enterprise IT strategy, enhancing workplace transformation, overseeing physical infrastructure, managing daily IT service operations, and ensuring cybersecurity compliance.

Key Duties

· IT Transformation & Digital Workplace: Spearhead enterprise modernization initiatives utilizing collaboration tools, Generative AI (Microsoft Copilot), Unified Endpoint Management (UEM), smart office integrations, and identity controls including SSO, MFA, and PAM.

· IT Operations & Service Support: Lead ITIL-aligned Tier 1–3 support teams, innovate ITSM through AIOps and automated ticketing to minimize MTTR, and oversee onboarding, offboarding, and asset lifecycle management.

· Network Design & Cybersecurity Operations: Design high-availability LAN/WAN/Wi-Fi 6 infrastructures; implement security measures through NGFW, IPS, micro-segmentation, ZTNA, and Data Loss Prevention (DLP).

· Compliance and Security: Guarantee that infrastructure and end-user services adhere to Whole-of-Government (WoG) regulations, Instruction Manual 8 (IM8), and ISO 27001 standards.

· Governance, Vendor Oversight & Budget Management: Manage vendor agreements, oversee OpEx/CapEx budgets, ensure compliance with software licensing, and align projects with internal risk management frameworks.

· Incident & Vendor Oversight: Conduct root-cause analysis for intricate issues and manage performance of external service providers against established SLAs.

· Procurement & Project Coordination: Develop government tender specifications (ITQ/RFQ/Period Contracts) and supervise cross-functional infrastructure projects from initiation through implementation.

· Stakeholder Collaboration: Serve as the key technical liaison among technical teams, NRF end-users, and management for updates and support.

Desired Qualifications

Experience & Education:

• An advanced diploma or Bachelor's degree in IT, Computer Science, Engineering, or a related discipline, with 3–6 years of experience in IT Service Management. Practical knowledge in Wintel infrastructure, server room management, and End-User Computing (EUC) systems.

Technical Expertise:

End-User Computing Proficiency:

• Strong skills in Windows 10/11, Intune, SCCM, WSUS, Microsoft 365, Entra ID (SSO/MFA), and enterprise AI applications.

Infrastructure & Networking Expertise:

• Familiarity with server room operations (including racking, power/cooling), virtualization (VMware/Hyper-V), LAN/WAN architecture, firewalls, ZTNA, and syslog monitoring.

Personal Attributes:

• A well-rounded professional capable of balancing high-level strategic planning with practical troubleshooting in server and network settings.

Preferred Qualifications:

• ITIL, Network+/CCNA/CCNP, Microsoft (MCSA/MCSE), or PMP certifications. Previous experience in the public sector (WoG/IM8) is a plus.