Investigator Services Representative

RESPONSIBILITIES

• Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision requests.
• Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning any aspect of the laboratory services in a timely manner.
• Facilitate the flow of information between investigator site and Project Management.
• Liaise with support services in order to facilitate the laboratory sampling process.
• Ensure that Project Management is made aware of any information that may influence the smooth running of a particular project.
• Retrieve voicemail messages concerning supply orders, test or document requests, call backs etc. in a prompt manner.
• Assist with training new team members. All responsibilities are essential job functions unless noted as nonessential (N).