Group Manager - HR & Talent Transformation

Introduction

Build a long-term career with IBM Consulting through close, global collaboration with clients. In this position, you will work for IBM BPO, a part of Consulting that accelerates digital transformation with agile methodologies, process mining, and AI-powered workflows.

You will partner with leaders across multiple industries to advance the hybrid cloud and AI journey for some of the world’s most innovative and valuable companies. Your ability to drive measurable change for clients is supported by our strategic partner ecosystem and robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a continuous pursuit of knowledge are central to success in IBM Consulting. You will be supported by mentors and coaches who encourage you to challenge the norm, explore ideas beyond your role, and deliver creative solutions that create groundbreaking impact across a wide network of clients. With a culture built on evolution and empathy, we support long-term career growth and learning opportunities in an environment that values your unique skills and experience. 

Your Role And Responsibilities

As an Account Delivery Leader, you will oversee in-country HR & Talent Transformation BPO delivery teams, delivering hire-to-retire HR support to global clients from India. You will own delivery execution of client contracts, ensuring alignment with the Scope of Work, Service Level Agreement, and Key Performance Indicators. You will also ensure compliance with all audit requirements specified in the contract, as well as adherence to Business Controls guidelines and Key Control over Business requirements. In addition, you will drive training, growth, and development of your delivery teams by managing performance and employee engagement. You will further lead and meet India Delivery Center targets for Chargeable Utilization, Cost Take Out, implementation of Agile methodologies, and support continuous improvement and automation initiatives.

Your Primary Responsibilities Include

• Contract Execution: Manage delivery execution of the contract to ensure all Scope of Work, Service Level Agreement, and Key Performance Indicators are achieved.
• Compliance Management: Ensure adherence to all audit requirements and compliance with Business Controls guidelines and Key Control over Business requirements.
• Team Management: Provide end-to-end talent management for large delivery teams, including hiring, training, retention, engagement, growth, and development of the BPO HR&TT Delivery teams.
• Performance Management: Lead team performance to foster a high-performance culture and maintain strong employee engagement.
• Delivery Center Targets: Drive and achieve Delivery Center targets for Chargeable Utilization and Cost Take Out, AI led transformation, ILC compliance etc..
• Agile Implementation: Apply Agile methodologies to improve efficiency and responsiveness.
• Continuous Improvement: Support continuous improvement and automation initiatives to streamline processes and strengthen service delivery.
• Collaboration and Relationship Planning: Partner with teams across multiple business dimensions to collaborate on process transformation, new deal implementation, and continuous improvement initiatives.
• Financial Management: Own cost management and achieve Cost Take Out targets, with a focus on delivering price case profit margins.
• Team Leadership: Lead using a cohesive value and growth strategy to ensure team alignment with organizational goals.
• Quality Focus: Uphold high-quality standards by embedding a culture of quality across all team levels.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Proven experience in managing HR and Talent Transformation BPO delivery teams.
• Strong knowledge of Business Process Outsourcing and Human Resource Outsourcing domains.
• Demonstrated success in executing client contracts and managing service delivery
• Exceptional compliance and quality management skills.
• Excellent leadership, collaboration, and communication abilities.
• Proficiency in Agile methodologies and process automation
  
  

Preferred Technical And Professional Experience

• Industry recognition for delivery excellence and innovation.
• Experience with advanced process mining and intelligent workflows.
• Familiarity with hybrid cloud and AI-powered solutions.
• Strong financial management skills with a focus on achieving cost efficiency