( Full Time ) - Air Customer Service Executive - East

Location: Changi Alps
Salary: $3,200 - $4,000
AWS + Variable Bonus
Company Transport Provided - Selected pick-up points from the West, North & East
Mon-Fri: 9:00am-5:30pm
Alternate Sat: 9:00am-1:30pm

Job Responsibilities:

• Manage and coordinate Air Import OR Air Export shipments from booking through to shipment completion.
• Provide customers with timely updates on shipment status, flight schedules, delays and delivery arrangements.
• Coordinate with airlines, overseas agents, transporters, warehouses and internal operations teams.
• Prepare and process airfreight documentation including MAWB, HAWB, pre-alerts and shipping documents.
• Track shipment milestones and follow up on delays, discrepancies and operational issues.
• Assist with customs clearance and support cargo delivery arrangements.
• Accurately update shipment information in the system.
• Support billing, invoicing and shipment/job closure.
• Ensure shipments are handled in accordance with customer SOPs and operational requirements.

Requirements:

• NITEC, Higher NITEC, Diploma or equivalent qualification
• Fresh graduates are welcome to apply! Applicants with logistics, shipping or customer service backgrounds are encouraged to apply.
• Experience in Air Import and/or Air Export operations is an added advantage.
• CargoWise experience is not required. Familiarity with other logistics or freight systems is welcome.
• Strong communication, coordination and customer service skills.
• Willingness to learn and a positive working attitude.

Eu Eng Joe

EA License No: 91C2918

Personnel Registration Number: R23112468