Front Desk Executive

Overview

Become part of an energetic team dedicated to providing outstanding customer service within a lively operational setting. This position involves a range of responsibilities, such as administrative duties, guest relations, and financial oversight.

Key Responsibilities

• Oversee all operational functions related to administration, finance, guest services, housekeeping, front office duties, and reservations. Strive for excellence in customer service experiences, adhering to established service benchmarks. Manage accounts payable and receivable, including the coordination and execution of financial transactions such as bill payments and invoicing. Process reservation requests from multiple channels, ensuring timely and precise responses. Supervise guest services by managing reservations and upholding high cleanliness standards in guest rooms and common areas. Ensure the cleanliness and organization of shared spaces, including the lobby and other communal areas.

Qualifications

• A diploma or NITEC in hospitality or tourism is required. A minimum of 3 to 5 years of experience in the hospitality or customer service sector is necessary. Familiarity with OPERA systems and Microsoft Office is essential. A strong commitment to delivering exceptional service and supporting both internal and external clients is required. Ability to collaborate effectively and share information within a team environment. Consistent production of high-quality work while demonstrating reliability in daily tasks. Availability to work shifts, including weekends and public holidays.