Fraud operations Analyst

Position – Fraud Analyst

Location – Malaysia (Kuala Lumpur)

Contract Duration – 12 Months (Possibility of Extension)

Work Arrangement – Office-based

Shift Flexibility – Rotational Shifts Available (Including Night Shifts)

Immediate Availability Preferred

Job Overview:

Fraud Operations specialists are tasked with overseeing transactions and monitoring customer behavior to detect suspicious activities, reduce financial losses, and safeguard both clients and the bank against fraud.

Core Responsibilities

1. Transaction Oversight

Examine real-time or batch transactions for irregular patterns

Identify and flag suspicious activities (e.g., large transfers, atypical locations)

Utilize fraud detection technologies and rule engines

2. Fraud Analysis

Investigate flagged alerts to ascertain if fraudulent activity has occurred

Assess account histories, device/IP information, and customer behaviors

Record findings and maintain comprehensive audit trails

3. Customer Engagement

Reach out to customers to confirm the legitimacy of suspicious transactions

Educate customers on fraud risks and preventive measures

Manage disputes and process fraud claims

4. Fraud Mitigation & Controls

Deactivate compromised accounts/cards

Suggest enhancements to fraud detection rules or systems

Collaborate with risk management teams to improve controls

Required Skills

Technical Expertise

Familiarity with fraud detection tools (e.g., Actimize, Falcon)

Proficiency in data analysis and pattern identification

Knowledge of banking products (cards, payments, online banking)

Educational Background

Bachelor's degree in Finance, Commerce, Business, or a related field

Relevant experience in banking, fraud analysis, risk management, or operations (1–10 years based on role level)