Fraud Operations Agent

Position – Fraud Analyst

Location – Malaysia (Kuala Lumpur)

Contract Duration – 12 Months (Potential for Extension)

Work Arrangement – In-office

Shift Flexibility – Rotational Shifts (Including Night Shifts)

Immediate Availability Preferred

Job Overview:

Fraud Operations specialists play a crucial role in monitoring customer transactions and behaviors to detect and address suspicious activities, thereby mitigating financial losses and safeguarding both customers and the banking institution from fraudulent actions.

 Primary Responsibilities

1. Transaction Surveillance

Examine real-time or batch transactions for irregularities

Identify suspicious activities (e.g., high-value transfers, unusual locations)

Utilize fraud detection software and rule-based systems

2. Fraud Analysis

Investigate flagged alerts to ascertain potential fraud

Review account histories, device/IP information, and customer activity

Record findings and maintain comprehensive audit trails

3. Customer Engagement

Reach out to customers for verification of suspicious transactions

Inform customers about fraud risks and prevention strategies

Manage disputes and process fraud claims

4. Fraud Mitigation & Controls

Restrict access to compromised accounts/cards

Suggest enhancements to fraud detection rules or systems

Collaborate with risk management teams to bolster controls

 Required Skills

Technical Expertise

Familiarity with fraud detection tools (e.g., Actimize, Falcon)

Proficiency in data analysis and pattern identification

Knowledge of banking products (cards, payments, online banking)

 Educational Qualifications

Bachelor's degree in Finance, Commerce, Business, or a related discipline

Experience in banking, fraud analysis, risk management, or operations (1–10 years based on role level)