Executive Inbound Call

Key Responsibilities:

• Conduct the necessary call verification process prior to updating customer records or sharing account details.
• Effectively and confidently address customer inquiries, ensuring complete and accurate responses.
• Process customer requests for both financial and non-financial transactions in a timely manner.
• Prepare and complete documentation to address customer complaints, issues, and proposed solutions.
• Organize or execute any required follow-up actions in line with AmBank Contact Centre protocols.
• Ensure the confidentiality of customer data and organizational information.
• Provide customers with information about new products and services.
• Accomplish other ad-hoc tasks or projects as assigned.

Qualifications:

• Bachelor's degree in any field, with a preference for candidates possessing at least 1 year of experience in a Contact Center setting.
• Comprehensive understanding of retail banking services and products.
• Able to quickly learn and adapt to systems, policies, and procedural requirements.
• Strong analytical and problem-solving skills.
• Fluency in English and Bahasa Malaysia.
• Collaborative team player with a cooperative attitude.
• Applicants must be Malaysian citizens and open to working shift hours and at various locations.