Executive Customer Service - (English Language Support)

Key Responsibilities:

• Fluency in both written and spoken English is essential.
• Provide assistance for Enquiry calls including:
• Updating member details such as address and phone number.
• Facilitating phone-in redemptions.
• Processing requests for lost, stolen, or faulty cards.
• Managing unsubscribes from promotional emails/SMS.
• Adjusting points and managing card swaps.
• Handling changes, cancellations, or recoveries for partner point transfers.
• Addressing inquiries related to member accounts, programs, and promotions.
• Offering support for loyalty program inquiries.
• Responding to member questions regarding redemption status, unreceived or lost vouchers.
• Assisting with 'Form Recovery' for incomplete submissions.
• Managing recovery of rejected requests or returned correspondence, which may involve generating standard letters and making outbound calls.
• Addressing various miscellaneous requests from card members and service station dealers.

Required Skills:

• Possession of a minimum SPM/STPM qualification with relevant work experience.
• A diploma or higher educational qualification is advantageous.
• Exceptional communication, problem-solving, and interpersonal skills.
• Ability to demonstrate initiative and work effectively both independently and as part of a team.
• Strong multitasking capabilities.
• Basic proficiency in computer applications: MS Office, MS Outlook, and Internet Explorer.
• Typing speed of at least 35 words per minute.
• Strong problem-solving abilities.
• Customer service-oriented mindset.

Compensation Package:

• Competitive Salary (RM2,500).
• Performance-Based Allowance available quarterly for confirmed employees.
• 15 days of Annual Leave.
• 14 days of Medical Leave.
• Comprehensive medical and hospitalization insurance coverage.

Experience Required:

• Associate level experience.

Work Location:

• Kuala Lumpur, WP, Malaysia.

Job Type:

• Full Time.