Executive - Customer Service (English and Russian Language Support)

Key Responsibilities:

• Respond to incoming phone inquiries, issues, or complaints from customers regarding a variety of specified client products or services, aiming to resolve the customer's concern as swiftly as possible.
• Ensure all relevant information is documented in internal systems for colleagues to understand the context and agreements made during the call.
• Make outgoing calls to customers as necessary to address any unresolved queries.
• Acknowledge the significance of phone interactions as a means to support and enhance our client's brand reputation.
• Engage actively in team activities, participating in regular meetings and brainstorming sessions, contributing feedback and ideas to peers and the Assistant Manager.
• Escalate any questions or unresolved matters that cannot be addressed according to established procedures.
• Perform administrative duties assigned by the Assistant Manager.

Required Skills:

• Bachelor's degree in any field.
• Strong proficiency in spoken and written English, along with Native Russian.
• Competent in MS Office applications.
• Customer service-focused, ideally with a minimum of 1 year of experience in customer service roles.
• Exhibit excellent communication, problem-solving, and interpersonal skills.
• Able to work autonomously as well as collaboratively within a team.
• Open to working in shifts.

Compensation Package:

• Competitive Salary.
• 15 days of Annual Leave.
• 14 days of Medical Leave.
• Comprehensive medical and hospitalization insurance coverage.

Experience Level:

• Entry Level

Work Location:

• Menara QI Tower, Petaling Jaya, Selangor

Job Type:

• Full Time.