Executive - Customer Service (English and French or Arabic Language Support)

Key Responsibilities:

• Respond to incoming phone inquiries, issues, or complaints from customers regarding various specified client products or services, aiming to resolve the customer's concern promptly.
• Ensure that relevant information is documented in internal systems to facilitate understanding for colleagues regarding the details discussed during the call.
• Conduct any necessary outgoing calls to customers to address pending queries.
• Acknowledge the significance of phone interactions in supporting and enhancing our client's brand identity.
• Engage actively within the team by participating in regular team meetings and brainstorming sessions, offering feedback and suggestions to peers and the Assistant Manager.
• Escalate any questions or unresolved matters that cannot be addressed in accordance with established procedures.
• Perform administrative tasks assigned by the Assistant Manager.

Required Skills:

• Bachelor's degree in any field.
• Strong proficiency in spoken and written English, along with native fluency in French and Arabic.
• Competent in Microsoft Office applications.
• Customer service-focused, with a minimum of 1 year of experience in a customer service role.
• Exhibit outstanding communication, problem-solving, and interpersonal skills.
• Capable of working autonomously and collaboratively within a team.
• Flexibility to work in shifts.

Compensation and Benefits:

• Competitive Salary.
• 15 days of Annual Leave.
• 14 days of Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Level:

• Entry Level

Work Location:

• Menara QI Tower, Petaling Jaya, Selangor

Job Type:

• Full Time.