Customer Service Executive

Key Responsibilities

• Address incoming customer inquiries, concerns, feedback, and product-related matters.
• Deliver outstanding customer service and precise information to clients.
• Effectively and professionally resolve customer issues.
• Meet individual and team performance metrics while upholding service excellence.
• Assist customers via various communication platforms.

Qualifications

• Minimum SPM certification (Candidates with a Diploma or Degree are highly encouraged to apply).
• Proficient in English, both verbally and in writing.
• New graduates are invited to apply as comprehensive training will be provided.
• Experience in customer service or call center roles is a plus.
• Availability to work in Ara Damansara.