Employee Services Lead

Key Responsibilities:

• Lead, inspire, and manage the Employee Administration and Payroll Specialists team.
• Evaluate team performance against industry benchmarks for efficiency and cost-effectiveness.
• Oversee comprehensive HR service delivery processes, including onboarding, job transitions, offboarding, payroll, and benefits management.
• Assess the quality of service delivery, pinpointing opportunities for enhancement and operational efficiency.
• Ensure adherence to local labor regulations and corporate policies.
• Facilitate a positive employee experience by delivering timely, accurate, and supportive assistance to staff and management.
• Guarantee that all HR Administration tasks conducted by DBS include suitable control mechanisms, such as four-eye checks, data protection, and compliance measures.
• Serve as the primary contact for escalated issues.
• Manage relationships with third-party payroll and service providers.
• Cultivate strong connections with key stakeholders within the People Function and Finance departments.
• Oversee workload distribution to ensure adequate resources for delivering services at the expected standards.

Required Competencies and Skills:

• Demonstrated managerial experience.
• Proven background in service delivery.
• Dedication to achieving service excellence.
• Ability to engage and influence team members effectively.
• Experience in process engineering or re-engineering.
• Exceptional communication, collaboration, facilitation, and influencing skills, with the ability to interact across shared services functions and HR at all levels.