Digital Merchandising Specialist

Overview

The selected candidate will spearhead the strategic planning and implementation of RPAC's regional digital merchandising initiatives for new product introductions. This includes programs such as Trade-In, Care Plans, Retail Value Propositions, and Retail Learning Video content on the Store Online and Store App. The position demands a comprehensive understanding of business objectives, commercial initiatives, customer journeys, and potential friction points to continually enhance the digital shopping experience.

Every customer should feel uniquely valued, and our mission is to elevate the standard of the experience we provide. To achieve such an exceptional store environment, we seek a Digital Merchandising Specialist - RPAC who can drive extraordinary results.

Primary Duties

• Create comprehensive merchandising strategies, briefs, and plans for product launches, initiatives, and Retail Learning Videos in collaboration with the global DE&M team, commercial divisions, Marketing teams, Retail Contact Center, and other key stakeholders.
• Engage with global and regional cross-functional teams for product launches to guarantee local relevance in merchandising, encompassing navigation, content, curation, and performance enhancement.
• Partner with Analytics teams to examine data, extract actionable insights, and translate these findings into clear recommendations and action plans.
• Collaborate across functions to comprehend the customer journey and implement strategies that improve the digital shopping experience on the Store Online and Store App.
• Participate in regular meetings with colleagues in the USA and EMEIA during overlapping business hours.

Essential Qualifications

• 7+ years of expertise in digital merchandising, digital commerce, marketing, digital customer experience, or a related field.
• A proven history of improving digital merchandising performance and customer experience through data-driven insights.
• Outstanding communication, storytelling, and presentation abilities.
• A thorough understanding of regional retail trends, including shopping behaviors, consumer preferences, and conversion optimization strategies.
• Innovative problem-solving abilities with a knack for identifying solutions and effectively utilizing resources.
• BA/BS degree in a relevant discipline or an MBA is preferred.

Please note that only candidates selected for further consideration will be contacted.

EA Reg No: R26162461, Nicki Thng

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544