Data/ETL Engineer

This role is responsible for the creation, validation, and ongoing maintenance of software entitlement records within ServiceNow SAM Pro—our system of record for entitlements and Effective License Position (ELP) reporting.

The specialist will eliminate an existing backlog of approved software purchases awaiting entitlement processing while establishing reliable, sustained throughput that keeps pace with ongoing purchase volume. The work directly supports audit readiness, license compliance, and more informed vendor negotiation across the software portfolio.

This specialist position requires proven expertise in the ServiceNow SAM Pro platform and the ability to perform software licensing analysis. General procurement experience or general IT asset administration experience is not sufficient.

Primary Responsibilities

• Review approved software purchase documentation to determine correct
  
  

entitlement structure, quantities, and licensing entitlements

• Create and load entitlement records in ServiceNow SAM Pro, ensuring
  
  

accuracy in alignment with contractual terms

• Validate and reconcile purchase records against procurement documentation,
  
  

resolving discrepancies and conflicting information

• Research and apply publisher part numbers (PPNs) to entitlement records
• Assess existing software models and create new models from catalog records
  
  

as needed

• Submit and monitor Content Service requests when publisher or product content
  
  

is not available

• Maintain audit-defensible documentation supporting all entitlement decisions
• Reduce and ultimately eliminate the current entitlement processing backlog
  
  

Secondary Responsibilities

• Assist with Effective License Position (ELP) development and reporting accuracy
• Perform compliance research to support audit response and license true up
  
  

activities

• Contribute to license reclamation and harvesting initiatives
• Support software catalog governance and data quality improvements
• Participate in testing and validation of SAM automation and integration
  
  

enhancements

Required Qualifications

• 5+ years of experience in software asset management or software licensing,
  
  

including at least 2 years hands-on experience with ServiceNow SAM Pro

• Demonstrated hands-on experience with entitlement creation, software models,
  
  

publisher part numbers, and the Content Service in ServiceNow SAM Pro

• Working knowledge of software licensing models and licensing metrics, including
  
  

per-user, per-device, subscription, capacity-based, and perpetual licensing constructs

• Ability to interpret procurement documentation, order forms, and license
  
  

agreements to determine entitlement rights

• Strong analytical judgment and ability to resolve incomplete or conflicting
  
  

source data independently

• Attention to detail sufficient to produce records that withstand publisher
  
  

audit scrutiny

• Effective written and verbal communication, including the ability to collaborate
  
  

with stakeholders across Procurement, Finance, and IT

• Availability to join scheduled team and stakeholder meetings with
  
  

meaningful daily overlap with core business hours

Preferred Qualifications

• ServiceNow certification (CSA, or SAM-specific accreditation)
• Prior experience supporting publisher audits or license true up engagements
• Familiarity with discovery and normalization concepts within ServiceNow SAM
  
  

Pro

• Experience with enterprise procurement platforms such as Ariba