Data Support Engineer

The Data Engineer will play a vital role in supporting market-specific data delivery by managing operational analytics and technical responsibilities within Databricks. This position emphasizes dependable support and standardized processes to allow the core team to concentrate on strategic planning, regional coordination, and advanced analytics projects.

Primary Responsibilities

• Perform routine analytics and data management tasks for designated markets
• Maintain and optimize SQL/Python-based data pipelines and notebooks within Databricks
• Take ownership of end-to-end service delivery, ensuring adherence to SLA and KPI standards across supported systems
• Handle major incidents, escalations, and stakeholder communications (including liaising with Hong Kong-based stakeholders in English and Mandarin) to minimize business impact
• Collaborate with business users, development teams, vendors, and platform owners to resolve production issues efficiently
• Lead proactive system monitoring, conduct root cause analysis, eliminate recurring issues, and pursue continuous service enhancements
• Oversee production changes, release management, CAB activities, and operational readiness evaluations
• Create reports on service performance, operational dashboards, and updates for executive management
• Manage team performance, resource allocation, shift planning, knowledge sharing, and ongoing improvement initiatives
• Promote operational excellence by implementing initiatives that enhance service quality and operational efficiency
• Ensure compliance with IT governance policies, audit standards, security protocols, and data privacy regulations

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Proficiency in SQL and Python for data processing and automation tasks
• Hands-on experience with Databricks, including notebooks, job management, and system monitoring
• Strong SQL skills suitable for analytics and reporting purposes
• At least 5 years of experience in IT operations or service delivery, with a minimum of 3 years in a leadership role overseeing service delivery or application support
• Deep understanding of ITIL processes, with practical experience using ServiceNow
• Experience managing Level 2 application support within the Luxury Retail sector
• Exceptional leadership, communication, analytical, and problem-solving abilities
• Relevant certifications such as ITIL, PMP, PRINCE2, Agile, or ServiceNow are preferred
• Fluency in spoken and written English and Mandarin is essential, as the role involves daily communication, incident updates, and reporting with stakeholders based in Hong Kong