D365 CE Functional Lead
Job Description
As a Dynamics 365 CE Functional Consultant, you will lead the analysis, design, configuration, testing, and deployment of Microsoft Dynamics 365 Customer Engagement solutions. You will partner with business stakeholders to capture and understand requirements, document business processes, and deliver fit-for-purpose CRM solutions across Sales, Customer Service, Marketing, Field Service, and Customer Insights applications, while incorporating additional capabilities across the Microsoft Technology stack.
The position demands a blend of business process mapping proficiency, functional solution design expertise, stakeholder management skills, and a strong understanding of the broader Microsoft Power Platform ecosystem, extending through to Microsoft Azure.
Dynamics 365 CE Experience
• 10+ years implementing Microsoft Dynamics CRM / Dynamics 365 CE solutions.
• Experience delivering multiple end-to-end D365 CE implementations.
• Experience of working with third party vendors / suppliers.
• Experience of support and maintenance
• Experience working across at least the first three of:
o Sales
o Customer Service
o Field Service
o Marketing / Customer Insights (optional)
o Contact Centre (nice to have)
Functional Consulting
• Strong requirements gathering and workshop facilitation experience.
• Experience producing:
o User Stories and Acceptance Criteria
o Functional Design Documents
o Process Maps
o Test Scripts
o Training Materials
Microsoft Power Platform
• Experience with:
o Power Apps (Model and Canvas-Driven Apps)
o Power Automate
o Power BI
o Dataverse (mandatory)
Data Migration
• Experience in:
o Data mapping
o Data cleansing
o Data migration planning (optional)
o Data reconciliation
Integration Experience
• Understanding of integrations involving:
o Azure Integration Services
o APIs
o Middleware platforms
o ERP systems
o Contact Centre platforms
o Interpret readable integration message formats like JSON
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