CXOne DFO Solution engineer

The CXOne DFO Solution Engineer plays a crucial role in the design, development, implementation, and serviceability of solutions. The ideal candidate will demonstrate solid engineering principles and possess strong collaborative skills, creativity, problem-solving abilities, and a technical curiosity. This position demands a keen attention to detail, a structured approach to processes, and expertise in managing complex production enterprise environments.

▪ Demonstrated capability to understand and apply best practices for contact centers, analyze recurring production issues, and implement corrective measures that enhance reliability and improve redundancy and recovery. 

▪ At least 3 years of experience in a Technical/Service role within software, telecommunications, or contact center environments. 

▪ Minimum of 1 year of hands-on experience with Nice CXone Studio. 

▪ Proficiency in Nice CXone Studio and DFO channels, including Chat, SMS, Email, Social Messaging, and Chatbot. 

▪ Solid understanding of RESTful/SOAP APIs, as well as Object-Oriented Analysis and Object-Oriented Design methodologies. 

▪ Familiarity with integrating Nice CXOne with supported systems such as Microsoft Dynamics and Amelia. 

▪ A self-motivated individual who can work independently as well as collaboratively within a team environment. A proven ability to build relationships and drive change in a matrixed organizational structure is essential. 

▪ Experience with leading collaboration technologies and relevant certifications is an advantage. 

▪ Knowledge of cloud technologies like Azure or AWS, along with an understanding of security best practices and regulations. 

▪ Familiarity with Agile development methodologies, Software Development Life Cycle (SDLC), and DevOps practices will be considered a plus for enhancing automation and operational efficiency. 

▪ Exceptional communication and collaboration abilities are required; the candidate must be capable of effectively engaging with stakeholders at all levels. 

▪ Strong written and verbal communication skills are essential; the ability to articulate ideas effectively is a must. 

▪ Experience in conveying technical concepts to a non-technical audience is important. 

▪ A bachelor's degree or equivalent professional experience is preferred. 

▪ A robust background in NICE CXOne implementations, including ACD, IVR, and WFM, along with integrations with external systems is essential. 

▪ Experience in explaining and communicating technical concepts to individuals without a technical background is crucial.