Customer Support Officer

Key Responsibilities

• Manage inbound calls related to account servicing, product inquiries, campaign details, and helpdesk support;

• Ensure thorough case management and follow-up with customers;

• Adhere to group compliance and control standards while handling customer inquiries, transaction requests, and maintaining the confidentiality of both Bank and customer information.

Qualifications

• Minimum educational requirement of ITE or 'O' levels;

• Previous experience in a Call Centre, Banking, or Customer Service environment (including calls and correspondence) is advantageous;

• Demonstrate a positive mindset and a 'CAN-DO' attitude with a commitment to providing exceptional customer service;

• Exhibit a pleasant voice along with strong comprehension, communication, interpersonal skills, and professional work etiquette;

• Good command of both written and spoken English is essential;

• Strong analytical abilities with a genuine interest in working with numbers;

• Be resourceful, proactive, results-oriented, detail-oriented, and a collaborative team player who thrives in a dynamic, fast-paced environment;

• Show passion for work, take responsibility, and maintain a positive work attitude;

• Proficient in computer skills, including MS Office applications;

• Availability to work on rotational shifts (morning and afternoon).