Customer Service Officer

• Validate customer returns data within the Goods Return Management System.
• Facilitate the requisition process for goods replacement on behalf of the Marketing department.
• Coordinate the repair of goods in collaboration with the Marketing and Purchasing departments concerning spare parts.
• Track and follow up on outstanding Credit Notes (CN) with both Marketing and Accounting departments.
• Compile customer goods return claim reports for Quality Control to support warranty claims.
• Organize sticker printing and manage inventory of Finished Goods (FG) once CN has been processed.
• Submit scrap forms for Finished Goods that are either out of warranty or not eligible for supplier claims.
• Work with Quality Control and Purchasing departments to coordinate spare parts.
• Monitor, update, and manage the Customer Service Department (CSD) spare parts stock list.
• Assist in the preparation of quarterly stock count reports.
• Generate 8D reports for defective LED lanterns at TNB installation locations.
• Oversee CSD stock usage through the AX system.

Job Requirements:

• A minimum of a Diploma or equivalent in a relevant field.
• 1 to 2 years of experience in customer service is preferred.
• Recent graduates are encouraged to submit applications.
• Proficient in Microsoft Office applications.