Customer Service Specialist

• Efficiently manage all incoming communications, including phone calls, emails, and faxes, with professionalism and promptness.
• Oversee the monthly billing process for primary services rendered.
• Organize and coordinate daily schedules for deliveries and collections.
• Timely follow up and respond to customer inquiries, backorders, contracts, and requests.
• Work collaboratively with internal teams such as Warehouse, Operations, Sales, Engineering, and Finance to effectively address customer concerns.
• Accurately process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes.
• Engage with key customers to follow up on outstanding invoice payments.
• Ensure adherence to Standard Operating Procedures (SOPs).
• Offer administrative assistance as required and act as a backup for team members when necessary.
• Carry out additional tasks as assigned by the reporting manager.

Job Requirements

• At least a Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a similar discipline.
• Demonstrated experience in customer service, sales coordination, or administrative functions, ideally within a dynamic environment.
• Proficient in SAP software.
• Excellent communication abilities, both written and verbal, along with professional phone and email etiquette.
• Meticulous attention to detail, with strong organizational and problem-solving capabilities.
• Skilled in Microsoft Office applications, including Excel, Word, and Outlook.