Customer Service Executive (Training Support)

Company Overview

OOM Institute, an initiative of OOM Marketing Agency, has expanded its mission to serve as a leading educational platform. We offer comprehensive courses, workshops, and consultancy services designed to elevate the skills of professionals in the digital marketing arena.

Key Responsibilities 

Administrative and Operational Duties

• Welcome and support learners and trainers with professionalism and enthusiasm, ensuring a smooth experience throughout.
• Assist in course preparation, distribute educational materials, and provide logistical assistance to both trainers and students.
• Act as a liaison among learners, trainers, and relevant departments and organizations to guarantee the seamless execution of programs.
• Organize and monitor training schedules to ensure compliance with Standard Operating Procedures (SOPs).
• Contribute to the ongoing improvement of company training initiatives and programs.

Management of Learner Engagement

• Partner with the sales and marketing team to implement successful strategies for promoting training courses and maximizing enrollment.
• Develop and sustain strong relationships with learners to foster high levels of customer satisfaction.
• Deliver exceptional customer service by addressing queries and understanding needs through various communication channels, including email, in-person visits, and phone calls.
• Ensure that all customer inquiries and feedback are effectively managed, resolved, and closed within an established timeframe.
• Facilitate engaging learning experiences for all participants.

Qualifications and Skills Required:

• Availability to work on weekends.
• A Diploma or Degree in any field.
• Strong communication and interpersonal skills, coupled with a genuine passion for customer service.
• Outstanding organizational skills and meticulous attention to detail.
• Proficiency in computer applications, such as Google Drive and Google Sheets.
• A proactive, resourceful mindset with the ability to manage multiple tasks in a fast-paced environment.
• Previous experience in customer service, hospitality, or administrative positions within an educational institution is advantageous.