Customer Service _ English Speaker

Description

We’re looking for a dedicated Customer Service Representative to join our team in Southeast Asia. In this role, you will deliver outstanding customer service by handling customer inquiries, resolving issues, and ensuring a positive customer experience. The position is ideal for a customer-focused professional who communicates clearly and works effectively with a diverse team.

Responsibilities

• Answer customer questions through phone, email, and chat in a timely and professional manner.
• Share details about products and services to help customers make informed decisions.
• Investigate and resolve customer complaints and concerns while maintaining a high standard of customer satisfaction.
• Keep precise records of customer interactions and transactions.
• Work with team members to enhance customer service workflows and provide insight into customer needs.
• Follow up with customers to confirm their concerns are resolved and they are satisfied with the support provided.

Skills and Qualifications

• Excellent communication skills, both verbal and written, in English and local languages.
• Strong problem-solving abilities and the capacity to think critically in high-pressure situations.
• Proficiency in using customer service software and tools.
• Ability to manage challenging customer interactions while setting and maintaining expectations with empathy and patience.
• Strong organizational skills with a keen attention to detail.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).