Customer Service

Position Overview

This Customer Service role is offered on a 12-month contract basis, with the potential for extension based on project needs, and includes a shift schedule. The position entails managing customer inquiries via phone, email, and chat for banking services, accurately processing secure customer requests, and promoting banking products along with digital self-service tools.

Main Responsibilities

• Respond to inquiries received through phone, email, or chat regarding bank accounts, loans, and credit cards
• Accurately process secure customer requests, fund transfers, and data updates
• Advocate for banking products, digital self-service tools, and credit services
• Aim to achieve performance metrics for call resolution, service quality, and compliance

Work Schedule and Shift Details

• Evening Shifts: Typical time slots include 1:00 PM to 10:00 PM, 2:00 PM to 11:00 PM, or 3:00 PM to 12:00 AM (midnight).
• Shift Rotation: Shifts will include weekends and public holidays on a rotating basis, typically with one weekday and one weekend off.
• Salary Package: May include monthly shift allowances.

Candidate Profile

• At least GCE O-Levels or Diploma qualifications
• Experience Criteria:
• Banking Call Centre/Customer Service: A minimum of 12 months of relevant experience is required.
• Non-Banking Call Centre/Customer Service: A minimum of 24 months of relevant experience is necessary.
• Recent Graduates (Diploma/Bachelor): At least 2 to 3 months of customer service experience required (internships, part-time roles, or entry-level customer-facing positions are welcome).
• O/A Levels & ITE Candidates: A minimum of 5 years of relevant experience in customer service or contact center operations is expected.
• Excellent telephone etiquette and strong active listening skills
• Capability to work in rotating or staggered shift patterns
• Experience in customer service, inbound/outbound calling, customer support, telesales, or contact center operations
• Previous experience in banking or call center settings is advantageous, although entry-level candidates are encouraged to apply

Important Information:

> Please submit your resume in Word format to [HIDDEN TEXT]

> Important Note: If this position does not suit your qualifications, kindly share it with your network.

> Interested candidates may contact me for a confidential discussion at +65- 6950 5535.