Business Analyst

• Lead Requirements Gathering and Analysis:
• Conduct in-depth requirements gathering sessions with stakeholders to understand business needs and translate them into clear, actionable user stories and functional specifications.
• Analyze and document complex business processes and workflows.
• Ensure requirements are aligned with Salesforce best practices and platform capabilities, specifically related to Salesforce Service Cloud, Experience/community Cloud, and Core Salesforce features.
• Team Mentorship:
• Assign tasks, monitor progress, and ensure timely delivery of deliverables.
• Conduct regular team meetings and provide feedback.
• Salesforce Expertise:
• Demonstrate deep understanding of Salesforce platform features, including Salesforce Service Cloud, Experience/ Community Cloud, Aura, LWC, Flows, SF CMS and Apex, Data access, limits, sharing, etc.
• Collaborate with developers to ensure requirements are accurately implemented.
• Stay up-to-date with the latest Salesforce releases and features.
• Configuration of CMS in Experience cloud
• Documentation and Communication:
• Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, and data models.
• Communicate effectively with stakeholders, including developers, QA engineers, and client leads.
• Provide regular status updates and reports to project management.
• Client Collaboration:
• Work closely with client leads to prioritize tasks, review tickets, and obtain approvals.
• Act as a liaison between the client and the development team.
• Process Adherence:
• Adhere to established SDLC processes, coding standards, and best practices.
• Utilize JIRA for task management and tracking.
• Work within the SLAs set by the client.

Required Skills and Experience:

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• 6+ years of experience as a Business Analyst, with a focus on Salesforce implementations.
• Deep understanding of Salesforce platform features, including Salesforce Service Cloud, Experience/ community Cloud, Aura, LWC, Flows, and Apex, Data access, limits, sharing, etc.
• Strong experience with requirements gathering, analysis, and documentation.
• Have atleast 3-4+ yrs of BA experience in Experience/Community Cloud in project implementation project is mandatory
• Excellent communication and interpersonal skills.
• Proficiency in using JIRA and other project management tools.
• Experience working in an Agile/Scrum environment.
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent written and verbal communication.

Preferred Skills:

• Salesforce certifications (e.g., Salesforce Certified Business Analyst).