Banking Ops Payments

Job Overview

• Demonstrate comprehensive expertise in Banking Operations, particularly regarding Payment transactions, Investigations, and the associated risk factors.
• Possess extensive knowledge of the Payment process and stay informed about the governing rules of Banking Operations Payment Services, such as Anti Money Laundering Guidelines, screening protocols, Sanction Regulations, and other relevant policies that may arise, along with industry standards and internal banking procedures both locally and globally.
• Adhere to processes guided by the Standard Operating Procedures (SOP), company Guidelines, and Policies.
• Take complete ownership of daily operations to ensure transactions are processed in a timely, accurate, and efficient manner, adhering to prescribed authorization limits.
• Oversee daily operations, ensuring efficiency and effectiveness, while meeting productivity standards.
• Monitor Key Performance Indicators (KPIs) to ensure alignment with expectations, delivering high-quality services to business partners, maintaining adherence to Service Level Agreements (SLAs) and Turnaround Times (TAT), while upholding process efficiency and accuracy standards.
• Assist the Team Lead / Team Head / Management in managing operational risks within the teams to mitigate operational and reputational risks.
• Support processes related to controls, productivity, and service improvements.
• Identify and escalate issues to the Team Lead / Team Head when senior intervention is necessary.
• Communicate effectively with team members and collaborate as a cohesive unit.
• Track, monitor, and evaluate transaction volumes, key controls, and functional checks, providing daily, weekly, and monthly reports as necessary to the Team Lead / Team Head or other relevant units.
• Participate in system testing to implement global strategies and fulfill business requirements as needed.
• Assist the Team Lead, Team Head, and Head of Operations in all initiatives aimed at enhancing organizational performance.
• Carry out additional duties as assigned by the Team Lead / Team Head / Head of Operations.
• Ensure personal performance aligns with departmental target ranges and acceptable levels.

Key Responsibilities

• Manage the payments repair queue and engage in payment investigations.
• Ensure daily operations are executed in accordance with company rules, workflows, and payment guidelines.
• Maintain productivity standards, including volume, efficiency rates, accuracy rates, and customer service benchmarks.
• Manage operational risks, including errors, losses, and lapses in policies and procedures.
• Address queries and investigations to resolve discrepancies and daily operational issues.
• Support other duties or projects as assigned by the Team Head or Head of Department.
• Implement process enhancements and initiatives with measurable returns on investment (ROI).
• Support new initiatives, migrations, and projects as required.

Educational Background:

• University degree, diploma, or tertiary education.

Required Skills and Qualifications

• Strong working knowledge of national and international Payment transactions.
• A minimum of 2 to 5 years of experience for Specialist roles and 5 years or more for Senior Specialist roles in Banking Operations Payment and Investigations.
• Familiarity with business principles, operating guidelines, and standard regulations (e.g., SWIFT, ISO 20022) is advantageous.
• Understanding of Compliance, Sanction, and Regulatory policies.
• Possess strong analytical skills.

Additional Requirements:

• Availability to work within European time zones.
• Proficient in the English language, both written and verbal.
• Knowledge of an additional language is a plus.
• Advanced understanding of Banking Operations, particularly within the payment environment, is preferred.
• Proficient in the MS Office Suite.
• Familiarity with CoBa's systems/applications is beneficial.
• Willingness to work shifts if necessary.
• Open to learning new concepts and skills.

Personal Attributes:

• Maintain a positive attitude.
• Demonstrate passion for the role, with a high level of self-drive, diligence, motivation, and teamwork.
• Ability to work independently with minimal supervision.
• Capable of performing effectively under pressure and meeting deadlines.
• Strong interpersonal and communication skills.
• Detail-oriented and meticulous in work.
• Support a fair and inclusive working environment.