Associate Systems Engineer – Change Management

Position Summary

We are seeking a skilled Associate Systems Engineer to enhance and maintain our IT Service Management processes, particularly with an emphasis on Change Management.

This role will be tasked with managing change requests, facilitating Change Advisory Board (CAB) meetings, evaluating risks and dependencies, securing necessary approvals, and ensuring seamless implementations with minimal disruption to business operations.

The successful candidate will collaborate closely with both technical and business teams to evaluate the impacts of changes, monitor action items, maintain relevant documentation, and communicate updates regarding scheduled downtimes and change completions.

Primary Responsibilities

• Facilitate and oversee Change Advisory Board (CAB) meetings while managing the entire change approval process.
• Administer and coordinate change requests according to ITIL and IT Service Management standards.
• Analyze changes for associated risks, dependencies, business implications, and potential operational challenges.
• Collaborate with technical and business units to ensure effective change planning and the securing of approvals.
• Propose controls and mitigation strategies to enhance change success rates and minimize operational risks.
• Document CAB decisions, action items, and monitor follow-ups until resolution.
• Relay planned downtimes, implementation timelines, and updates on change completions to relevant stakeholders.
• Oversee the maintenance of the change-control portal, including documentation, templates, SOPs, and process-related data.
• Track change-related SLAs and identify areas for process enhancements.
• Contribute to continuous improvement efforts aimed at increasing the efficiency and effectiveness of Change Management processes.
• Compile ITSM, SLA, change-performance, and initiative-progress reports for management review.
• Assist with other ITSM processes such as Incident and Problem Management as needed.

Essential Qualifications

• Bachelor's degree in Computer Science, Information Systems, MIS, or a related field.
• 8–10 years of overall IT experience, including approximately 3–5 years in ITSM, Change Management, System Operations, Incident Management, or Problem Management.
• Proficient understanding of ITIL and IT Service Management methodologies.
• Demonstrated experience in managing or coordinating IT changes, approvals, deployments, and communications with stakeholders.
• Solid grasp of change risks, impact assessments, dependencies, and operational controls.
• Exceptional stakeholder management, communication, negotiation, and professional writing capabilities.
• Strong organizational skills with the ability to handle multiple tasks in a dynamic environment.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Desirable Attributes

• Experience within the healthcare sector.
• Familiarity with enterprise ITSM/change-control systems.
• Background in supporting CAB governance and IT service delivery frameworks.