Assistant Manager (Vendor Management)

Brief Overview

• Become part of a service operations team dedicated to enhancing vendor governance and improving daily service delivery across a diverse portfolio of services. In this role, you will be responsible for driving performance, ensuring compliance, and fostering continuous improvement while collaborating with stakeholders to address issues and elevate service quality.

Key Responsibilities

• Manage a designated hospitality services portfolio that encompasses outsourced operational services (such as housekeeping, waste management, pest control, landscaping, linen/laundry, and portering). Monitor vendor performance against established service metrics and initiate corrective measures to achieve operational excellence. Collaborate with internal stakeholders and service partners to identify service deficiencies, resolve operational challenges, and accommodate changing site requirements. Uphold contract governance, including conducting performance reviews, establishing reporting schedules, and ensuring documentation is ready for audits. Assess service quality through regular checks, feedback mechanisms, and service recovery initiatives, and execute improvement strategies. Ensure compliance with organizational policies, regulatory standards, audit requirements, and workplace safety protocols. Assist with budgeting, procurement coordination, and cost management to maximize resource efficiency and value outcomes. Lead or support initiatives aimed at service improvement, operational projects, audits, and resilience planning. Foster a collaborative team environment through coaching, knowledge sharing, and daily support.

Qualifications

• Bachelor’s degree in a relevant field (such as contract management, facilities/hospitality/services management, horticulture, or similar) with relevant professional certification being a plus. Demonstrated experience in contract, vendor, or service management within service-oriented settings (like hospitality, facilities, or related areas). Exceptional stakeholder management abilities, with experience in coordinating efforts across various teams and service partners. Practical experience in managing vendor performance through service levels, KPIs, and operational standards. Proficient in handling audits, compliance responsibilities, reporting, and service recovery issues with a keen attention to detail. Strong analytical and problem-solving skills, capable of effectively prioritizing multiple projects. Proven project coordination and leadership skills in facilitating service enhancements.