Assistant Manager, Trade Finance

We are on the lookout for a proactive and meticulous professional to become a part of our Wholesale Banking Operations team within Group Operations as an Assistant Manager focused on Trade Finance and Supply Chain Financing. The ideal candidate will play a key role in facilitating the processing and management of supply chain financing transactions. This position demands a robust understanding of trade finance products and supply chain financing, alongside exceptional organizational skills and a commitment to operational excellence.

Key Responsibilities

• Assist in overseeing the team that manages the processing of supply chain financing transactions, including invoice financing and purchase order financing.
• Ensure the precise and timely processing of supply chain financing transactions, adhering to internal policies and regulatory standards.
• Work collaboratively with internal departments such as credit, risk, and compliance to facilitate seamless transaction processing and risk mitigation.
• Monitor and reconcile accounts to promptly identify and address any discrepancies.
• Stay updated on trends in supply chain financing, trade finance products, and changes in regulations.
• Deliver outstanding customer service to clients by addressing their inquiries and resolving issues related to supply chain financing transactions.
• Prepare and analyze reports concerning transaction volumes, trends, and performance metrics.
• Identify opportunities for process improvements to boost operational efficiency and effectiveness.
• Assist in the training and development of team members to promote high performance and professional growth.

Performance Metrics Expectations:

• Transaction Accuracy: Achieve a transaction accuracy rate of 99% or greater.
• Processing Time: Ensure that all transactions are completed within the established service level agreements (SLAs), targeting 95% of transactions processed on time.
• Customer Satisfaction: Maintain a customer satisfaction score of 90% or higher, based on client feedback and surveys.
• Compliance: Guarantee 100% adherence to internal policies and regulatory standards, with no significant audit findings.
• Team Performance: Contribute to the success of a high-performing team, targeting 90% of team members to meet or exceed performance expectations.
• Process Improvement: Assist in the execution of at least two noteworthy process improvement initiatives annually that yield measurable efficiency enhancements.

Qualifications We Seek

• Bachelor's degree in Finance, Business Administration, or a related discipline.
• A minimum of 3-5 years of experience in trade finance, supply chain financing, or a comparable field.
• Comprehensive understanding of supply chain financing and trade finance products.
• Strong analytical and problem-solving capabilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional attention to detail and accuracy.
• Ability to work autonomously as well as collaboratively within a team.
• Outstanding communication and interpersonal skills.
• Knowledge of pertinent regulatory requirements and industry best practices.

Preferred Qualifications:

• Experience with supply chain financing software and systems.
• Professional certification in supply chain financing (e.g., CSCF) or trade finance (e.g., CDCS, CITF) is advantageous.