Assistant Manager - Inside Sales Representative

Key Responsibilities:

• Lead and implement the sales and relationship engagement strategy specifically tailored for designated clients.
• Oversee a team comprising 8-10 Inside Sales Account Managers.
• Provide professional leadership in both disciplinary and administrative matters for the Inside Sales Team.
• Conduct training and coaching for the team in a sales-focused environment, emphasizing soft skills and product knowledge.
• Accountable for the attainment and reporting of all team SLAs and KPIs at the employee level.
• Organize, control, and guide processes and workflows.
• Supervise employee interactions with customers, ensuring compliance with quality standards, policies, and procedures.
• Offer coaching, mentorship, and development opportunities to enhance team performance; engage directly with agents for guidance and support.
• Prepare business reports for both internal and external distribution.
• Continuously analyze operational reports for insights.
• Manage workforce logistics, including scheduling shifts and holidays; oversee staffing levels, assign responsibilities, and evaluate productivity.
• Set and communicate individual performance targets.
• Ensure that both individual and team objectives are met (qualitative and quantitative metrics).
• Inspire the team through regular meetings and one-on-one performance reviews.
• Coordinate training and coaching sessions in collaboration with the trainer.
• Accountable for the achievement and reporting of all team SLAs and KPIs at the employee level.
• Guarantee quality assurance in partnership with Operations and Quality Management.
• Generate reports on identified issues and respond according to established workflows.

Direction of Sales Team:

• Assess the optimal utilization of team resources to achieve revenue targets and objectives.
• Distribute accounts following established segmentation guidelines.
• Provide clear instructions for account interactions, including frequency and approach.
• Establish specific, measurable goals for team members.
• Ensure appropriate account assignments to guarantee adequate coverage for each seller.

Performance Delivery:

• Achieve substantial growth for Microsoft by surpassing set revenue and CPE targets.
• Ensure the program meets or exceeds overall benchmarks, including opportunity generation, pipeline revenue, account coverage, and key activity completion.
• Maintain a realistic pipeline in alignment with revenue goals and monthly opportunity generation targets.
• Utilize the Agent Productivity Report to manage team performance against established metrics.
• Ensure compliance with corporate standard procedures and tools.

Required Skills:

• Exceptional communication and listening abilities (English and local vernacular).
• 6 years of sales experience, with a minimum of 3 years in a supervisory or team leadership role within an IT/tele sales setting.
• Proficient in account management, including identifying key decision-makers, relationship cultivation, and strategic account planning.
• Quick-thinking and intelligent, capable of rapidly grasping new products and services.
• Ability to work accurately under pressure and meet strict deadlines.
• Demonstrated success in sales, with preferred experience in sales management.
• Experience with forecasting and pipeline management.
• Strong organizational skills, effective communication, and a process-oriented work approach.
• Solid understanding of solution selling methods and selling software solutions to business clients.
• Ability to motivate and coach others to enhance their relationship-building and sales capabilities.
• Proficient in clear and concise verbal and written communication in the local language.
• Self-driven to enhance personal and team performance to achieve targets and pursue continuous improvement.
• Competent in using Microsoft applications and CRM systems.

Compensation Package:

• Competitive Salary (RM5,500 – RM7,000).
• Performance-based bonuses for confirmed staff.
• 15 days of Annual Leave.
• 14 days of Medical Leave.
• Comprehensive medical and hospitalization coverage.

Experience Required:

• Associate Level.

Location:

• Kuala Lumpur, WP, Malaysia.

Job Type:

• Full-Time.