Account Associate

Summary

This role focuses on building domestic and/or international business to specified profit targets, while implementing practical actions that support customer satisfaction and enable sustainable future growth. Working under the direction of a supervisor or more experienced team members, the position delivers administrative support across a range of proposal-related activities and identifies recommendations to drive operating efficiencies and ensure customer satisfaction.

Job Responsibilities:

• End-to-end vendor coordination, including external calling, order drop planning, and funnel tracking from FC dispatch through vendor receipt.
• Payment reconciliation and dispute resolution, including addressing clear debit balances and overdue payments, all in line with defined SLAs.
• Cross-team program execution by fostering alignment across FC Ops, Finance, the Recommerce team, and external vendors.

Required Skills:

• 3 years' experience, preferably within operations.
• Strong ability to manage cross-functional stakeholders.
• Data fluency with advanced Excel skills (pivot tables, VLOOKUP).
• Vendor/partner management experience, including handling escalations and payment reconciliation.
• Strong written and verbal communication skills.

Education & Qualifications:

• Any Degree.