Walkin-5th Nov_Customer Support Associate

Job Summary

Join our team as a Blended Customer Support Associate – International Voice & Chat, where you will deliver outstanding customer service to international customers through phone and messaging/chat.

• 2+ years of experience in international customer support, including owning complex or escalated cases through phone and messaging/chat
• Experience in highly regulated industries such as FinTech, financial services, insurance, or a crypto environment/company
• Experience using AI-powered tools (e.g., AI copilots, chatbots)
• Proven ability to handle high ticket volumes across multiple channels while meeting and exceeding targets (CSAT, QA, TTR, FCR)

Required Skills & Qualification

• Strong communication skills are mandatory.
• Profile quality will be the key focus during sourcing.
• Candidates from regulated industries will be preferred:
• FinTech
• Banking
• Insurance
• Financial Services
• Crypto industry experience will be an added advantage.
• Since crypto experience may be difficult to source, strong financial domain experience will also be considered.
• The client has started introducing AI initiatives across their operations.
• Existing resources are also undergoing AI-related training.
• Candidates should have basic awareness/experience with AI-powered tools.
• Exposure to:
• AI copilots
• Chatbots