Treasury Support Analyst

We are seeking a dedicated Support Analyst to become a vital member of our Capital Markets IT team. This position plays a critical role in the effective decommissioning and migration of an outdated trading platform to a state-of-the-art front office system. You will be instrumental in facilitating the transition of global cross-asset Treasury operations, ensuring uninterrupted business continuity throughout and following the migration.

Your responsibilities will involve close collaboration with project stakeholders, business analysts, support teams, and developers across various regions, emphasizing the management of inbound/outbound flows, APIs, and system performance. After the migration, you will assist with Business As Usual (BAU) operations across Treasury and ALM platforms, while also focusing on process optimization and mentoring junior team members.

Key Responsibilities:

• Deliver functional and technical support for treasury systems and proprietary applications.
• Oversee incident resolution, requests, and problem escalations from users and other IT departments.
• Perform application monitoring and manage daily operations.
• Engage in post-business hours activities (such as on-call support, weekend deployments, Disaster Recovery, and system releases).
• Work with business and IT stakeholders to analyze, document, and convert requirements.
• Assist in enhancing interface performance, reducing latency, and improving system resiliency.
• Participate in continuous improvement initiatives within the support environment.
• Support junior colleagues and engage in knowledge sharing efforts.
• Adhere to and advocate for best practices in ITIL, risk analysis, and incident prevention.

Requirements:

Technical Skills:

• Strong proficiency in SQL/PLSQL, Shell scripting, XML, MQ Series, Control-M.
• Experience with monitoring tools (e.g., ITRS Geneos) is advantageous.
• Familiarity with incident, problem, and change management processes (ITIL knowledge/certification is preferred).
• A solid understanding of the capital markets environment, particularly Front Office/Back Office systems (e.g., Summit, Kondor+, Murex, Calypso).

Soft Skills:

• Exceptional analytical and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Capability to work independently under pressure as well as collaboratively within a team.
• Highly organized and self-motivated with a focus on continuous learning.

Bonus Skills:

• Experience in regulatory reporting environments.
• Familiarity with Orchestrade or comparable trading platforms.
• Background in working with multi-site, international teams.
• An interest in automation, process optimization, and knowledge sharing.