Telesales Agent (Mandarin Speaker)

This position is centered around transforming newly registered leads into engaged corporate clients. You will interact with incoming leads, assess their business requirements, propose our services, facilitate their onboarding process, and ensure they complete their initial transaction. This is a sales-oriented position that prioritizes client acquisition and activation.

Key Responsibilities

- Engage with new leads for the Business website and assess their qualifications.

- Comprehend client needs, priorities, and intended applications.

- Suggest solutions tailored to their requirements.

- Guide the onboarding process: account setup, platform navigation, and readiness for first use.

- Educate clients on the tools and features of Grab for Business.

- Proactively follow up to promote activation and secure the first transaction.

- Monitor pipeline status, onboarding progress, and activation results within the CRM system.

- Collaborate with internal teams to efficiently resolve client issues.

- Identify obstacles and provide feedback to enhance the client acquisition experience.

Essential Skills

- Experience in client acquisition, telesales, or onboarding.

- Strong communication abilities and relationship-building skills.

- Capacity to translate customer requirements into effective business solutions.

- Proficient in product education and onboarding processes.

- Excellent follow-up discipline across various leads.

- Strong organizational skills and meticulous attention to detail.

- Ability to excel in a dynamic, fast-paced environment.

Good to Have

- Experience in B2B sales, SaaS, or corporate solutions.

- Familiarity with CRM software.

- Background in roles focused on activation or converting first transactions.