Commercial Operations Coordinator

Key Responsibilities

• Assist in the implementation of in-app marketing initiatives, including Promotions, Banners, and EDMs, across various services on the platform.
• Set up and initiate campaigns utilizing internal marketing tools and platforms.
• Work in conjunction with Marketing and Commercial teams to develop cohesive customer experiences within the application.
• Monitor campaign effectiveness and compile monthly performance reports.
• Ensure that campaigns are executed with precision and adhere to established timelines.
• Identify any operational challenges and propose enhancements to existing processes.
• Become the go-to expert for the platform's campaign management tools.

Qualifications

• 0-3 years of experience in Commercial Operations, Marketing Operations, Campaign Operations, CRM Operations, or Platform Operations.
• Proven experience in setting up and executing digital or in-app marketing campaigns.
• Background in managing promotions, vouchers, rewards, banners, or EDM campaigns.
• Experience in tracking campaign performance and generating reports.
• Familiarity with working alongside cross-functional teams such as Marketing, Commercial, Product, Operations, Customer Service, or Technology.
• Proven track record of ensuring campaign accuracy and efficient execution.
• Intermediate skills in Microsoft Excel (including Pivot Tables, VLOOKUP/XLOOKUP, and data handling).
• Knowledge of campaign management platforms.
• Experience with CRM or marketing automation tools is a plus.
• Basic understanding of HTML/HTML5 is an advantage.