Tech Support Advisor

Job Description:

Key Responsibilities:

- Engage with both new and existing clients, including Agencies and Advertisers, through phone, chat, and email daily to uncover sales opportunities and offer optimal solutions tailored to their business objectives.

- Enhance the client experience by promoting effective and suitable product usage.

- When appropriate, oversee a portfolio of SMB clients, focusing on revenue growth.

- Provide pre and post-sales support for relevant products within your area of expertise.

- Develop a comprehensive understanding of all advertising solutions.

- Recognize trends and address challenges effectively.

- Deliver essential product insights and feedback based on personal experiences as well as input gathered from Advertisers.

- Advocate for and create success stories for Advertisers who have successfully utilized the products to expand their businesses.

- Leverage various tools to effectively communicate and drive the success of Advertiser businesses.