Service Desk Engineer

1. Proficient understanding of End User Computing Devices (Laptop / Desktop / VDI)

2. Capable of delivering technical assistance via phone

3. Outstanding oral and written communication capabilities

4. Practical experience in addressing customer challenges related to infrastructure

5. Support for network connectivity issues, PCs, and VPN connections

6. Familiarity with Remote Desktop Client Software

7. Competent in resolving issues or providing effective workarounds

8. Ability to anticipate customer requirements and proactively propose solutions

9. Committed to ensuring high levels of customer/end user satisfaction

10. Strong communication and interpersonal skills

11. Significant experience in troubleshooting hardware issues for desktops and laptops

12. Experience with Active Directory and desktop engineering

13. Practical experience in VMware and VDI troubleshooting