ASascendion
Service Desk Analyst
Bangalore Posted 1 Nov 2026
FULL TIME
Active Directory
Windows
Microsoft 365
Job Description
About Ascendion
Ascendion is a leading AI-Native platform-driven software engineering company focused on underwriting outcomes—helping organizations innovate faster, smarter, and with greater impact. We collaborate with Global 2000 clients across North America, the UK, Europe, and APAC to address complex challenges spanning data, experience design, software product engineering, and workforce transformation. With support from expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) approach, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Explore more at ascendion.com
Ascendion | Engineering to elevate life
Our culture is built on opportunity, inclusion, and a strong spirit of partnership. Join us to help change the world:
About The Role
Provide first-level technical support to end users, ensuring timely resolution of IT incidents and service requests involving Microsoft 365, Windows, and enterprise applications.
Job Title: Service desk analyst
Key Responsibilities
Want to change the world? Share your experiences, education, and ambitions with us. Bring your knowledge, unique perspective, and creativity to the table. Let’s talk!
Ascendion is a leading AI-Native platform-driven software engineering company focused on underwriting outcomes—helping organizations innovate faster, smarter, and with greater impact. We collaborate with Global 2000 clients across North America, the UK, Europe, and APAC to address complex challenges spanning data, experience design, software product engineering, and workforce transformation. With support from expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) approach, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Explore more at ascendion.com
Ascendion | Engineering to elevate life
Our culture is built on opportunity, inclusion, and a strong spirit of partnership. Join us to help change the world:
- Build the coolest tech for the world’s leading brands
- Tackle challenging problems—and grow new skills
- Unlock the impact of transforming digital engineering for Fortune 500 clients
- Advance your expertise through leading training programs and hands-on learning
About The Role
Provide first-level technical support to end users, ensuring timely resolution of IT incidents and service requests involving Microsoft 365, Windows, and enterprise applications.
Job Title: Service desk analyst
Key Responsibilities
- Provide L1 support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and Exchange Online.
- Troubleshoot user problems related to email, account access, password resets, and shared mailboxes.
- Support Active Directory user account management, including onboarding and offboarding.
- Provide support for VPN connectivity, Windows OS, shared folders, and workplace applications.
- Monitor and manage incidents and service requests using the ITSM tool, ensuring SLA compliance.
- Accurately document troubleshooting steps, resolutions, and ticket updates.
- Escalate complex issues to L2/L3 teams and share timely updates with users.
- Provide remote support and maintain a high standard of customer service.
Want to change the world? Share your experiences, education, and ambitions with us. Bring your knowledge, unique perspective, and creativity to the table. Let’s talk!
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