Senior Process Executive - Content Moderator - Korean Speaker

Job Title: Korean Language Content Moderator

Location: Kuala Lumpur, Malaysia

Work Setting: Office Environment

Shift: 24/7 Availability

Essential Soft Skills:

Ability to operate independently

Familiarity with social networking platforms (or similar applications) and a strong internet proficiency

Genuine interest in social media trends and current events (viral news, trending topics, etc.)

Quick to learn and adaptable to new processes, concepts, and skills

Highly organized with effective time management and task prioritization abilities

Exceptional attention to detail with a commitment to delivering accurate, efficient, and high-quality work

Neutral approach towards diverse content for classification, irrespective of its nature

Results-driven, self-motivated, independent, and curious

Ability to thrive in a dynamic, team-oriented environment

Strong analytical and research capabilities

Required Technical Skills:

Proficient written, reading, and spoken communication skills in the Required Language (Japanese) with an understanding of local cultural nuances

TOPIK levels 4, 5, or 6 are mandatory

Good command of English communication skills

Experience and exposure to online community management

Preferred experience in handling confidential information

Additional Requirements:

Willingness to work in a 24x7 operational environment

Comfortable dealing with explicit and sensitive content

Ability to manage critical situations with minimal supervision

Strong interpersonal and communication skills

Capability to perform effectively in challenging situations

Detailed Role and Responsibilities:

Moderate content to ensure precise and accurate decisions are made in the online space, adhering to client policies and guidelines

Develop a comprehensive understanding of client policies and guidelines

Evaluate user-generated and editorial content, including but not limited to text, images, audio, and video

Review sensitive material, occasionally involving graphic or upsetting text/videos/images

Identify opportunities for improvement and provide solutions to challenges

Analyze and flag content that does not meet compliance requirements in a timely manner

Assess reported content within established turnaround times and quality standards

Recognize trends and patterns, escalating issues that fall outside established policies

Utilize market-specific knowledge to identify and implement solutions for enhancing user community support

Ensure daily KPIs are consistently met

Adhere to processes as outlined in Service Operations

Learn to navigate customer internal tools effectively

Maintain a high level of confidentiality while adhering to strict deadlines