Senior Manager – Change & Transformation Consulting

Role purpose

Lead end-to-end change and business transformation engagements, integrating programme delivery, senior client stakeholder engagement, and business development. This role is responsible for defining actionable change strategies, mobilising and overseeing delivery, building reliable client relationships, and supporting account growth across Malaysia and the broader region.

Key responsibilities

Client engagement and advisory

• Act as a trusted advisor to client sponsors, programme leaders and senior business stakeholders.
• Drive executive-level discussions, discovery sessions, workshops, steering committee updates and decision-making forums.
• Convert business priorities and transformation goals into practical change, engagement and adoption interventions.
• Develop and maintain strong relationships across business, technology and programme teams, managing expectations and resolving issues constructively.

Programme and delivery leadership

• Lead complex change and transformation workstreams from mobilisation through implementation and adoption.
• Set up delivery plans, governance structures, milestones, resource requirements, quality controls and recurring reporting routines.
• Oversee scope, budget, risks, issues, dependencies and delivery performance, escalating decisions when required.
• Coordinate multidisciplinary teams and ensure outputs are aligned and integrated with the wider programme plan and business outcomes.
• Deliver high-quality, timely outcomes while tailoring the approach to client context, programme maturity and emerging priorities.

Change and transformation leadership

• Create evidence-led change strategies spanning stakeholder engagement, leadership alignment, communications, readiness, capability building, adoption and reinforcement.
• Lead current-state and future-state analysis, stakeholder assessments, change impact assessments and organisational readiness reviews.
• Design targeted change journeys and interventions for different stakeholder groups, roles and user groups.
• Recognise behavioural, organisational and operational obstacles to adoption and develop practical mitigation actions.
• Define meaningful adoption measures and contribute to benefits realisation and transition-to-business planning.

Business development and account growth

• Assist account planning and identify opportunities to expand consulting services within existing client relationships.
• Lead or support qualification, solution development, effort estimation, commercial inputs, proposals, responses and client presentations.
• Produce client-specific points of view, transformation roadmaps and value propositions.
• Collaborate with account, industry, technology and delivery leaders to turn client needs into credible consulting opportunities.
• Support pipeline development, sales engagement activities and pursuit governance.

People and practice leadership

• Lead, coach and mentor consultants, setting clear direction, providing feedback and ensuring quality assurance.
• Back workforce planning, recruitment and capability development for change and transformation assignments.
• Develop and enhance reusable methods, tools, accelerators, case studies and thought leadership materials.
• Encourage collaborative working practices, inclusive leadership and high consulting standards.

Required experience and qualifications

• Typically 10+ years of relevant experience in management consulting, business transformation, programme management or organisational change, including leading complex client engagements.
• Proven experience leading large-scale digital, technology-enabled or enterprise transformation programmes.
• Strong programme management ability across planning, governance, financial management, resourcing, risk, issue and dependency management.
• Demonstrated capability to engage senior executives, facilitate challenging conversations and influence decisions without relying on formal authority.
• Practical experience developing and delivering change strategies, impact and readiness assessments, stakeholder engagement, communications, learning and adoption interventions.
• Experience shaping consulting solutions and contributing to proposals, RFPs, sales pursuits and account growth.
• Experience leading multidisciplinary teams and managing delivery across client and partner organisations.
• Bachelor's degree in business, management, organisational psychology, human resources, communications, engineering or a related discipline.

Preferred experience

• Experience in energy, utilities, oil and gas, chemicals, manufacturing, infrastructure or other asset-intensive sectors.
• Experience supporting ERP, SAP, asset management, data, operating model, process or digital transformation initiatives.
• Professional change management certification, such as Prosci, APMG Change Management or an equivalent credential.
• Professional certification in programme or project management, such as PMP, PRINCE2 or MSP.
• Experience working in Malaysia and across culturally diverse, regional or global teams.

Success in the role

• Client sponsors recognise the Senior Manager as a credible, pragmatic advisor who moves decisions and delivery forward.
• Change interventions are tailored to the affected stakeholder groups and result in trackable readiness and adoption progress.
• Engagements are effectively governed, commercially managed and delivered to agreed quality, scope and outcomes.
• New consulting opportunities are identified and shaped into a qualified pipeline and credible client propositions.
• Team members receive clear direction, build their capability and consistently deliver high-quality work.