Senior Hardware & Systems Support Engineer (IBM AS400)

In the role of Technical Support Specialist, you will be integral to providing outstanding support to our esteemed clients. Your main duties will involve performing log analysis and delivering thorough technical assistance in accordance with our internal protocols. Furthermore, you may be required to participate in onsite interventions when needed to efficiently address customer concerns. Your knowledge and skills will play a key role in boosting customer satisfaction and facilitating the uninterrupted functioning of our services.

Key Responsibilities:

The Senior IBM AS400 Hardware & Systems specialist will be accountable for:

• Delivering AS400 hardware support (with some software support) and performing hardware maintenance for users.

• Managing, upgrading, or replacing AS400 hardware.

• Assisting with hardware installation and coordinating projects.

• Evaluating and developing new hardware specifications and preparing requirements for hardware procurement.

• Conducting system health checks on both the hardware and operating system (OS) of the machine.

• Troubleshooting and resolving any system-related errors.

• Executing operating system (OS) upgrades and periodic OS patching in response to fixes/bugs or critical security updates.

• Having at least some experience with IBM BRMS (Backup, Recovery & Media Services).

• Understanding the setup and connection of the host (AS400) to various storage options, such as Flash Systems, V7000, V9000 & DS8000, is advantageous.

• Monitoring, troubleshooting, and administering AS400 software and hardware.

• Collaborating with multiple vendors to facilitate project implementation.

• Supporting daily computer operations, which encompass firmware and OS upgrades.

• Executing administration and problem management tasks within the iSeries environment.

• Responding to ad-hoc work requests efficiently and accurately.

Requirements:

• A Bachelor's degree in IT, Engineering, or a related field.

• Experience with Power7-10 technology refresh and OS upgrades is a plus.

• A minimum of 4 years of administrative experience in AS400 (mandatory), Unix, and Windows environments.

• At least 4 years of experience in an AS400 system engineer role.

• Familiarity with backup and recovery tools, preferably BRMS, Tivoli, etc.

• Strong analytical and problem-solving capabilities.

• Excellent verbal and written communication skills in English.

• A proactive attitude and a collaborative mindset to work independently.