QA Engineering

• Prepare monthly reports detailing after-sales product quality metrics, service network repair effectiveness, compensation claims for quality issues, and spare parts supply performance.
• Oversee the quality inspection of incoming new products and perform ad-hoc inspections for identifying quality defects.
• Facilitate training sessions and distribute updated product information, service manuals, and technical details to technicians.
• Assess and enhance technicians' skills in repair techniques and reduce repair lead times.
• Support technicians in diagnosing and repairing faulty products, components, appliances, and devices.
• Propose both temporary and long-term solutions for quality-related issues concerning products, components, appliances, and devices.
• Collaborate with the Product Manager and Sales Teams to boost customer satisfaction regarding product and service effectiveness.
• Provide consistent and daily assistance to Call Centre agents addressing customer inquiries related to service or product quality.
• Mandarin-speaking personnel are required to facilitate in-depth communication with MIB PD QA teams during new product launches and problem-solving for failure modes.
• Possess technical knowledge of home appliance operation concepts, alongside troubleshooting and repair capabilities.

Requirement:

• Bachelor's degree in Engineering (Electrical/Electronic) or a comparable qualification.
• A minimum of 5+ years of experience in a related field.